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I can't understand how some businesses think they can get away with poor customer service. Perhaps if they are in a monopoly or oliogopoly market, yes. But otherwise, get alive and start to realise that it makes more sense to retain existing customers than launching expensive marketing campaigns to attract new customers. Furthermore, facing such fast-paced developments in today's technology, even if you are a monopoly, how much longer can you monopolise the market as consumers elect the many substitutes available over your products (or services)?
Even if you are in the booming years of the business, that doesn't mean your boom will last forever, and getting too carried away with your haughtiness of conducting business will only hurt you badly in the long-run! Ill words spread faster than fire.
I have said my piece, and would like to wish those who think they're so high and almighty good luck with their business!
*** Gotta start working on assignment now ***
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2 comments:
hahah i love everland and lotte world!! did you go on the rides?? it's pretty cold in dec though. guess what? ive never been inside mustafa. hahaas
shorter hair suits u! more spunky looking!
customer service sucks. so when i meet anyone good, i'll usually write in a commendation letter. hahaha
Mustafa is great for grabbing stuff you really need after hours! They have got everything there, even Levis jeans and many branded sports apparel! It's usually crowded though, so gotta watch ur purses!
I like Everland more- it's bigger! Yes, i went on some rides (suitable for kids!). Hee..
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